Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days of receipt. Orders are not processed or shipped from Friday, 5 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Order Amount |
Standard Shipping (5–7 business days) |
|
|
$0–$29.99 |
$10.99 |
|
|
$30 or more |
*Free |
*Free shipping on orders of $30 or more.
Overnight delivery is not available.
Shipment to P.O. boxes or APO/FPO addresses
We ship to addresses only within the US.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has been shipped. The tracking number will be active within 24 hours.
Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please email us at gold@arewelit.com. The best solution will be provided under our promise of customer satisfaction guaranteed.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS/UPS/FEDEX. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
RWELIT isn’t held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible: Alert us at gold@arewelit.com. We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
International Shipping
We don't ship to addresses outside US.